Chris Hayter (Transport) Ltd Client Testimonials
From a ‘home delivery’ customer (ref. winter snows 2010):
"I have just had a delivery of about a dozen boxes of carpet tile folders from one of your drivers. I would like to take time to say a big word of thanks to him for going out of his way to drop these off this afternoon in such foul conditions. He could not get to our house on the hill, so he parked up on the main road and made two round trips with a sack truck to deliver the samples. These trips were a half mile walk in total. I was highly impressed and I wanted you to know what an excellent driver you have. Thanks very much once more to your driver and to Chris Hayter Transport Ltd for your ongoing excellent service levels"..
Kind regards JS (Stourbridge, W.Mids)
From TBP
"Can I ask you to please pass on my thanks to all your staff at both Witney and Skelmersdale for their efforts this last 7 days. For obvious reasons it’s most important that TBP gets off to a “flying start” in 2010 and the recent spell of severe weather would have put pay to this had it not been for the hard work and dedication shown by your staff in getting both stock to our Distributors in a prompt and timely fashion in the most trying of circumstances".
From an ‘export’ customer
(... utilising CHT’s ‘sortation & re-coup’ service)
"Dear all, I would like to inform you that all the product coming from the UK is now delivered to the final customer. In this critical shortage period this delivery appears to have been crucial. Thanks a lot to all the people that made it possible with a special thanks to the UK [Chris Hayter] team that gave such great support. Thanks again for this great success".
From a desperate customer
(... utilising dedicated ‘Account Controller’ service)
"Urgent Sample Order to be collected today. Thank you for going out of your way to help with this today, this is an important piece of work that may hopefully lead to more business and your help was very much appreciated".
From a stored goods customer
(... utilising CHT’s state of the art ‘pick & pack’ service)
"Just a quick note to let you all know that Chris Hayter Transport have scored a 100% in the last 10 audits conducted by RGIS and I think this is a great result! Since March they have only had 0.001% of cases miss picked from a total of 53,000!!!! Well done to the [Chris Hayter] team at ‘Jervis’ - a great result that gives us confidence!"
From a stored ‘food stuffs’ customer
(utilising CHT’s modern ambient/chilled food grade warehouse facilities)
"We have had two unannounced AIB audits at our DCs this year. Both Conway and Heywood achieved "superior" ratings with both sites scoring 935. These are great achievements given that there was a new AIB scoring mechanism, and that the Heywood audit (today) coincided with their highest volumes YTD. I'd like to congratulate all involved as there has been a lot of hard work put in to achieve these results".
From a ‘express’ delivery customer
"I would like to say how impressed I was with the service provided by your company. We are in the process of renovating a country manor house near Cardigan in Wales. Our plumber was expecting a large delivery of boilers, tanks, solar panels and associated equipment yesterday. Your driver rang ahead to inform us of his ETA, and when he did arrive on time, he was faced with access difficulties as we have a long drive with many trees overhanging. His cheerful, polite and efficient service did not falter, despite the problems to overcome in ensuring our delivery was made and his vehicle didn’t get damaged. I cannot praise him highly enough and will almost certainly be contacting the equipment company, to pass on my comment.
AND: Just a quick thank you for the service you provided for us last week. Between yourself and Chris Hayter Transport we managed to do what we had to do. The service we got from yourself and the driver was excellent. Please pass this onto Chris Hayter. Once again many thanks, superb job!"
From a ‘next day’ delivery customer
"I am writing in praise of your delivery driver who has just called with 2 boilers. I have to say he is a very helpful, cheerful, person, it is good to have this kind of service when so many delivery drivers can be quite miserable and unhelpful. Thank you!"